Privacy Policy

CoachLiners is dedicated to protecting your privacy. Personal Information (e.g., name, email, payment details, contact information) is collected only as necessary for booking trips, payments, customer support, and service improvements.
We do not sell customer lists. Information will only be shared with third parties where required for service delivery (e.g., payment processing via Stripe).
Non-Personal Information (e.g., IP address, browser type) may be collected for analytics and website performance.
You may withdraw consent for data use; however, this may limit your ability to use our services.
By using our website or booking services, you consent to the collection and use of your information as outlined in our Privacy Policy.

A non-refundable depositof 15% of the total trip cost is required to confirm a booking.
The remaining balancemust be paid one week prior to the trip.
Clients are responsible for additional costs such as tolls, parking, ferry charges, or other related expenses.
Driver gratuity is not included in the quoted price and is at the client’s discretion.

If you cancel your reservation at least 72 hours prior to the scheduled pickup time, you will receive a full refund of the remaining 85% of the total cost.
If you cancel your reservation less than 24 hours prior to the scheduled pickup time, a 100% cancellation fee will be applied, and no refund will be given.
No refunds will be given for cancellations made on the day of the scheduled pickup or for no-shows.
Changes to your reservation, such as the pickup time or location, can be made up to 72 hours prior to the scheduled pickup time at no additional cost.
Changes made less than 72 hours prior to the scheduled pickup time will be subject to a $50 change fee.
Weather-related cancellations:If severe weather prevents safe operation, CoachLiners may cancel and issue a full refund.
Refunds will be processed within 14 business daysto the original payment method.
Refunds will be credited back to the original payment method used at the time of booking.

Clients must adhere to the agreed itinerary. Deviations may result in missed stops.
Reservation changes (pickup time or location) can be made up to 72 hours priorat no additional cost.
Changes within 72 hours may be subject to a fee.

Drivers may work a maximum of 12 hours per shift.
A driver’s working day is defined as starting at 5:00 AM and ending at 12:00 midnight.
Within this period, drivers are permitted to work up to 12 hours total.
Any driving required after midnight is considered part of a new day, and hours will reset accordingly.
If itineraries require extended hours, the client must arrange and cover the cost of accommodation prior to the trip , so drivers can reset hours.

CoachLiners is not responsible for personal propertyleft behind on vehicles. Unclaimed items will be held for 30 days.
CoachLiners may subcontract bus services to third-party vendors. In such cases, the subcontracted company assumes service responsibility.
Liability for personal damages, beyond the service provided, is limited.
Coachliners will provide all essential information about their contractors to facilitate any liability claims.

Cleanliness:All buses are sanitized before boarding. Restrooms are cleaned before departure and maintained during trips. Hand sanitizers will be available.
Client responsibility:Passengers must maintain cleanliness. Excessive cleaning needs or damages will result in additional fees.
Amenities:Buses may include Wi-Fi, TVs, and DVD players (availability may vary depending on specific coaches). Technical interruptions may occur, and CoachLiners is not liable for service outages.

In case of a breakdown, CoachLiners will dispatch support within the GTA in 1 hour.
For delays exceeding 20 hours, alternative transportation or accommodation will be arranged.
If necessary, passengers will be transferred to another vehicle to continue their journey.

CoachLiners may cancel trips due to weather, operational, or safety concerns.
In such cases, affected customers will receive a full refund.
Costs for alternative transportation booked independently will not be reimbursed.

Any claims regarding service or payments must be submitted directly to CoachLiners.
Refunds, chargebacks, or disputes outside our stated policies will not be honored.

CoachLiners reserves the right to amend these Terms & Conditions at any time.
Non-material changes are effective immediately upon posting. Material changes take effect 30 days after notice.
Continued use of our services constitutes acceptance of updated terms.

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